Moving home can be a stressful process, and trusting a removals company with your valuable belongings can feel intimidating.

To help make the experience smoother, it’s crucial to ask the right questions before choosing a removals company.

Doing so will ensure you have all the information you need, from pricing to services, and avoid any surprises on moving day.

Here are 12 key questions to ask your removals company to guarantee a hassle-free move.

1.) How Long Have You Been in Business?

The first thing you’ll want to know is how long the removals company has been operating.

While new companies can still offer excellent service, a company with years of experience is more likely to have refined its processes and encountered various moving challenges.

For example, R.H. Pardy Moving & Storage LTD has been helping people move since 1924, which highlights their long-standing expertise.

A seasoned company is more likely to provide reliable, professional services.

So, be sure to ask how long your chosen company have been operating and even consider checking their reviews online.

2.) How Do You Conduct Your Removal Surveys?

Most reputable removal companies will conduct a survey before offering you a quote.

This can be done either through an in-person home survey or remotely via video.

The survey helps the company assess the volume of belongings to be moved and any special requirements.

Make sure to ask whether they offer remote video surveys, as these may provide more flexibility for you and your busy schedule!

Knowing how and when they’ll conduct the survey ensures they give you an accurate estimate based on the size of your move.

3.) When Will the Removal Survey Take Place?

It’s important to clarify the timing of the survey.

Knowing when the survey will happen gives both you and the company enough time to plan.

If you opt for a remote survey, it may be more flexible to fit your schedule, meaning you can complete the process at the most convenient time for you without having to change any plans.

This is your opportunity to confirm details about your move and ensure that all your belongings are accounted for during the survey.

4.) What Are the Costs and Payment Terms?

One of the most essential questions to ask is about pricing.

Make sure that you receive a clear breakdown of what services are included in the price.

You don’t want to encounter unexpected fees on your moving day!

Ask whether a deposit is required when full payment is due, and if there are any penalties for late payment.

Some companies may ask for a deposit upfront, while others may allow you to pay upon completion.

5.) Are There Any Items You Can’t Move?

Certain removal companies may have restrictions on what they can move, particularly for hazardous or oversized items.

Ask the company if they have any items they cannot transport, such as flammable materials, chemicals, or unusually large furniture.

Knowing this upfront can help you avoid any last-minute issues or delays on moving day.

6.) What Types of Vehicles Do You Use?

It’s important to ask about the type of vehicles the company uses for their removals.

Larger moves may require a bigger van, while some properties with narrow streets may need a smaller vehicle to complete your move most effectively.

Confirm with the company whether they have the right vehicle to suit your move, especially if you have larger items or access restrictions at your property.

7.) What Insurance Coverage Do You Have?

Insurance coverage is frequently disregarded when selecting a moving company, but it is a crucial aspect of your relocation.

The accidents, damage, or delays that are covered will depend on the insurance coverage offered by the moving company.

Ask your moving company to explain their insurance coverage fully and to provide a detailed list of what is and isn’t covered.

Be aware that insurance coverage for residential and commercial moves may vary.

8.) Do You Offer Storage?

When it comes to house removals, the majority of companies will provide either temporary or permanent storage.

This is helpful for people moving into a place that isn’t entirely finished or who may have belongings that can’t be put in place right away.

This is a really good option if you have things that need to leave your old house but can’t yet move into the new one.

Be sure to ask your company if they have storage facilities, if they do they can add the cost to your final bill.

9.) Will I Deal With One Person Throughout My Move?

Having a main point of contact during your move can greatly reduce stress.

Some removals companies will assign a single coordinator to manage your move from start to finish, allowing you to ask questions and receive updates throughout the process.

Make sure to ask if you will have a dedicated contact person who will keep you informed every step of the way.

10.) What Packing Materials Do You Supply?

If you plan to pack your belongings yourself, you’ll need to ask about the packing materials the company provides.

Some removals companies offer packing kits that include boxes, tape, and packing paper, saving you the hassle of sourcing these items on your own.

It’s also worth asking if they provide specialist materials for fragile or valuable items to ensure your belongings are securely packed.

11.) How Long Will the Move Take?

Understanding the timeline for your move is essential for planning your day.

The time required will depend on the number of items being moved, whether the company is providing packing services and any potential access restrictions at your new home.

Ask your removals company for a time estimate based on the scope of your move.

Keep in mind that unforeseen delays can happen, so it’s good to build in some flexibility.

12.) What is Your Cancellation Policy?

Another of our top questions to ask your removals company regards their cancellation policy.

Delays can occur during home or office moves.

There are various factors such as property chain issues, delayed contracts, or other unforeseen circumstances that can lead to this.

Knowing the cancellation and rescheduling policy ahead of time will help you if any of these events occur.

Choose R.H Pardy Moving & Storage Ltd For Your Move

We hope these 11 questions to ask your removals company have helped!

Moving home is never a straightforward assignment.

There are so many balls in the air that the whole process can seem very daunting.

By asking your removals company these 11 questions, you should be able to reduce some of the stress that comes with your move.

At R.H Pardy Moving & Storage LTD, we are always happy to answer your questions!

With years of experience moving individuals and families alike to locations throughout the UK, R.H Pardy Moving & Storage Limited can assist you with every aspect of your move.

Our specialist team can guide you throughout every aspect of your relocation journey.

For added assurance, you will have the knowledge that you are dealing with a member of the British Association of Removers.

For more information about our removals services and to help with any questions you may have, be sure to give us a call today at 01202499390, or fill out our quick and easy contact form here.

A member of our team will be more than happy to help you answer your questions and get your move started in no time!